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FAQ

  • FINDING ITEMS

  • How do I find the items I'm looking for?

    You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.

  • What if I want an item, but it is on backorder?

    We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as soon as the last item becomes available.

  • PLACING ORDERS

  • How do I place an order?

    Placing an order with us is fast and easy! Once you've found the items you would like to purchase, simply click on the Add to crate button then the Purchase button within the basket page. Next follow the instructions on each page.

  • How will I receive order confirmation?

    After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. We will confirm your order via email. To check the status of your order at anytime, login to the site and then click on the Order History link in the user controls.

  • What if I have a problem while placing an order?

    Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Angry Orchard Customer Service team at 877-847-9840 7:30am - 5:30pm CST, Monday - Friday or via e-mail at cs.angryorchard@summitmg.com.

  • What if I am interested in a custom quote for a particular item?

    Please refer to the "Custom Quote" link on the top navigation bar on the website. Fill out as much information as you can and a team representative will contact you promptly to discuss your project.

  • How do I place a rush order if I need my items prior to an event?

    If there is a specific in hands date for your order or you need it to be rushed to you as soon as possible, please call the Angry Orchard Customer Care Team at 877-847-9840 7:30am - 5:30pm CST, Monday - Friday to discuss your project.

  • How long is production for drop-ship items?

    The production time for drop-ship items is 7-12 business days.

  • BILLING INFORMATION

  • Will I be charged Sales Tax?

    Please click HERE to see a current list of states requiring sales tax.

  • What forms of payment do you accept?

    We accept American Express, MasterCard, and Visa.

  • When is my credit card charged after I've placed a backorder?

    Your credit card is charged when all backordered items become available and the entire backorder is shipped. We will not charge your credit card until the entire order - including both in-stock and backordered items is complete. The backordered portion will be shipped at no additional charge when the last item becomes available.

  • Why am I being asked to re-enter my credit card information?

    As part of our continuing efforts to protect your sensitive payment information, we follow various industry standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number in order to maintain the highest levels of end-to-end protection for your transactions.

  • SHIPPING INFORMATION

  • What is Best Value Shipping?

    Best Value Service utilizes the reliable strength of the UPS network in conjunction with "last mile" delivery services provided by the US Postal Service. Transit times are comparable to First Class Mail plus one day.

  • How does my order ship?

    We ship exclusively with UPS and offer a variety of shipping options.

  • When will my merchandise ship?
    • If merchandise is in stock at our warehouse, your order will ship within 48 hrs.
    • If merchandise is shipped from an off-site warehouse or is a drop-ship item, please allow 3-4 weeks for shipment. Depending on delivery location, please allow an average of 3-6 business days for UPS Ground delivery. Please note that ALL shipments may be subject to transit delays or restrictions (weather related or otherwise) that are beyond our control.

    If merchandise is on backorder, it should show an expected delivery date on-line. This is the date the item is expected to be in stock in the warehouse. Your order should ship within 24 hours of that date. If a date is not shown, or you need the product for an event, please call your Angry Orchard Customer Care at 877-847-9840 7:30am - 5:30pm CST, Monday - Friday .

  • How can I track my orders?

    Once you have purchased your items you will receive an e-mail confirmation of your order containing your order tracking number(s). To track your order you can click on the provided tracking information link at the bottom of your receipt page, call UPS at 877-492-6943 or track your orders online at www.ups.com.

  • Can my order ship to an international address?

    Currently we only offer shipping within the United States.

  • RETURNS AND EXCHANGES

  • What is your return policy?

    Should it become necessary to return any product, call Customer Care at toll-free # 877-847-8717 between 8:00am 4:30pm CST, Monday Friday or email cs.returns@summitmg.com to obtain a Return Authorization number (RA#). Unauthorized returns without an RA # will not be accepted. All returned product must be complete and include all components of the item being returned, such as cables, adapters, etc.

    If you wish to return an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.

    Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

  • Shipping Damage

    Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Customer Care within one week of receipt of the package. Please have the order number ready when you call so that the representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.

  • Defective or Incorrect Product

    We will replace defective or incorrect product if such product is reported to the Customer Care department within 30 days of receipt. After 30 days, contact the manufacturer and utilize the manufacturer's warranty that accompanied the product.

    Request a proof of purchase from Customer Care before contacting the manufacturer.

    For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to our warehouse. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) must be in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For product shipped directly from a supplier's facility, Customer Care will coordinate with the supplier to have the unit in question picked up from the customer.

    Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.

  • Exchanges

    Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Apparel that has been worn is not eligible for return. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product. Return the unwanted product to our warehouse within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Retain the receipt from the carrier for your records.

    Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

    For product shipped from our warehouse, credit will be issued once the unit has been received and inspected. For items being returned to a supplier, credit will be issued once the supplier has received and inspected the product being returned.

  • Refused Shipments

    For product shipped from our warehouse, credit will be issued once the unit has been returned and inspected. If you choose to refuse a shipment for any reason other than shipping damage, you will be responsible for all shipping charges.